Contact us

We're here to help with orders, deliveries, returns and selling on PakMadee.

Customer support

Orders, deliveries, returns, refunds and your account.

Support hours

Monday to Saturday, 10:00 am to 7:00 pm (Pakistan time)

Closed on Sundays and public holidays.

We aim to reply within one working day.

Selling on PakMadee

Applications, listings and payouts. Approved sellers can also open a ticket from Support in the seller dashboard.

Privacy

Requests about your personal data.

Fastest help for an existing order

Open My orders to see each package's status and tracking number.
Ask the seller about your items or delivery in the Messages box under each package.
If an item arrives damaged, wrong or not as described, use Report a problem with this item on that package. Our team reviews every report.

When you email us, please include your order number (shown on the order page) and photos if something is wrong with an item.