Returns & Refunds

PakMadee wants you to shop with confidence. Because each item is sold by an independent seller, the seller’s stated return window and conditions (shown on every product and store page) apply, on top of the baseline protections below.

1. Baseline protection

• If an item arrives damaged, faulty, or materially different from its listing, you are entitled to a replacement or refund.
• Report the problem promptly using “Report a problem” on your order, this opens a dispute our team helps resolve.

2. Seller return windows

Many sellers offer a return window (for example, 7 days on unworn/unused items). The exact window and conditions are set by the seller and shown on the product and store pages before you buy.

3. What is usually not returnable

• Perishable goods (e.g. dry fruits/food) once opened, for hygiene reasons.
• Custom or made-to-order items, unless faulty.
• Items returned outside the stated window or not in their original condition.

4. Refunds

For Cash-on-Delivery orders, approved refunds are returned via the agreed method once the returned item is received and checked. When online payments are available, refunds go back to the original payment method.

5. How to start a return

1. Open the order and choose “Report a problem” on the item.
2. Describe the issue (photos help).
3. The seller and, if needed, our team review and arrange the return/refund.

6. Contact

For further assistance with your return, or if you encounter any issues resolving a dispute with a seller, please contact our support team at [email protected].