Help & FAQ

No. At checkout choose Continue as guest and enter your name, phone number and address. You can track the order from My orders on the same device. Creating an account lets you see your orders on any device.

Every product is sold by an independent, verified seller, shown as “Sold by” on the product page. The seller packs and ships your item. PakMadee runs the marketplace and helps if something goes wrong.

Pick the size or option on the product page before adding to cart; we never choose one for you. Check the product's Size & measurements in Product details first. For customized items, type the name or message in the box on the product page; it goes straight to the seller with your order.

Message the seller from your order page as soon as possible. A seller can cancel an order before it ships. Once it has shipped, you can refuse it at the door or follow the returns process.

Each seller sets their own delivery fee, shown on the product page and per package in your cart. Some sellers offer free delivery above an order amount, and some charge a different fee for certain cities. The exact fee for your address appears at checkout before you place the order.

Sellers dispatch within the time shown on the product page (usually 1 to 3 days; made-to-order items can take longer). Couriers then typically take 2 to 5 working days within Pakistan, depending on your city.

Items from different sellers ship separately, one package per seller, so they can arrive on different days. Each package has its own delivery fee and tracking.

Open My orders. Each package shows its status (placed, confirmed, packed, shipped, delivered) and, once shipped, the courier and tracking number.

Not yet. PakMadee currently delivers within Pakistan only.

Cash on Delivery (COD), anywhere in Pakistan. You pay the courier in cash when your package arrives. Online payments will be added later.

You pay each courier for their package when it arrives: that package's items plus its delivery fee. Checkout shows the amount for each package before you place the order.

You're covered. Within the seller's return window (at least 7 days from delivery), open the order and choose Report a problem with this item on that package. Describe the issue and include photos. The seller, and our team if needed, will arrange a replacement or refund.

Only if the seller accepts change-of-mind returns. The product page shows this under Returns. Items must be unused, with original tags and packaging, and returned within the window.

• Personalized or made-to-order items, unless they arrive faulty
• Opened food or perishable items
• Items returned after the window or not in their original condition

Once the returned item is received and checked, the refund is sent by the method agreed with you (for example bank transfer, Easypaisa or JazzCash). See the full Returns & Refunds policy.

Use Forgot password on the log-in page. We'll send a code to your email or phone.

Sellers only receive the delivery details needed to ship your order. Never pay anyone outside PakMadee or share codes sent to your phone. See our Privacy Policy.

Yes. Use the اردو switch in the header.

Create an account and fill in the shop application: shop name, category, a CNIC or business document, bank details, pickup address and contact number. Our team reviews it and you can start listing once approved.

PakMadee charges a commission on each sale, shown in your seller dashboard. Payouts cover delivered, dispute-free orders, minus commission and any withholding tax, and go to your bank account, Easypaisa or JazzCash. Details are in the Seller Agreement.

Yes. In your seller dashboard go to Store settings and choose Pause shop. Your products are hidden until you reopen, and nothing is deleted.